Unfortunately, the item I received looks significantly different from what was advertised in the product photos. The discrepancy is substantial enough that I would not have purchased the item had the actual product been accurately represented.
I reached out to Customer Service approximately two weeks ago to address this issue and, to date, have not received a response. I am attaching photos of the item I received, along with documentation of my previous attempt to contact Customer Service, so that prospective buyers can see the difference and the efforts I have made to resolve the matter directly.
I had hoped to resolve this privately and professionally with the company before leaving a review. However, after two weeks without acknowledgment or assistance, I feel it is important to share my experience.
I remain open to having Customer Service contact me and provide an appropriate resolution. Until then, I would strongly encourage prospective buyers to review the attached photos carefully before making a purchase.
