Free Worldwide Shipping
Enjoy complimentary shipping on all orders.
All orders include tracking. It typically takes 7–14 days to receive your items. Items ordered together may not always ship together.
|UK / Europe
|Australia, New Zealand
|Japan & South Pacific
|Central & South America
|Rest of the world
Please note that shipping times is in addition to our processing time.
We know you want your new Citrus Reef products ASAP (can’t blame you), so we typically ship orders within 1-3 days after your order is placed.
Once your order has been dispatched, you will receive an email from us containing your tracking information. For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
If you are a registered customer, you can also follow your delivery by signing into your account and selecting My Account, followed by Order Status.
We ship from different parts of the world using different carriers so some items in the same purchase may arrive earlier than others. If you'd like to know the status of your other items, please contact us with your name and order number.
Our delivery estimate starts from the moment an order is accepted but excludes a 48 hour period where your items will be processed and dispatched. Please note this can take longer during our sale periods when it may take up to 5 days for shipments to be dispatched.
We work closely with our shipping partners to minimize the potential impact of custom delays on our international customers.
If you do not receive your order within our guaranteed timeframe of 45 days, you may request a refund or a reshipment. Please see our Returns Policy for further information.
Taxes & Duties
We eliminate the guesswork for you. All applicable taxes and duties are included in your order total at checkout.