Shipping & Delivery

Free Worldwide Shipping

We are pleased to offer our customers free international shipping on all orders.

Please note that it typically takes 7 - 14 business days for an order to arrive, plus the processing and handling time it takes to prep your order.

However, the shipping time frame can widely vary depending on location.

Shipping Times

Processing Times

We know you want your new Citrus Reef products ASAP (can’t blame you), so we typically ship orders within 1-3 days after your order is placed.

Order Tracking

Once your order has been dispatched, you will receive an email from us containing your tracking information. For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

If you are a registered customer, you can also follow your delivery by signing into your account and selecting My Account, followed by Order Status.

Important Information

We ship from different parts of the world using different carriers so some items in the same purchase may arrive earlier than others. If you'd like to know the status of your other items, please contact us with your name and order number.

Our delivery estimate starts from the moment an order is accepted but excludes a 48 hour period where your items will be processed and dispatched. Please note this can take longer during our sale periods when it may take up to 5 days for shipments to be dispatched.

We work closely with our shipping partners to minimize the potential impact of custom delays on our international customers.

If you do not receive your order within our guaranteed timeframe of 45 days, you may request a refund or a reshipment. Please see our Returns Policy for further information.

Taxes & Duties

We eliminate the guesswork for you. All applicable taxes and duties are included in your order total at checkout.