Free Worldwide Shipping

We are pleased to offer our customers free international shipping on all orders.

Please note that it typically takes 10 - 15 business days for an order to arrive, plus the processing and handling time it takes to prep your order.

However, the shipping time frame can widely vary depending on location.

Shipping Times

Location Estimated Shipping Time
United States 10 - 15 business days
Australia, New Zealand 15 - 25 business days
Canada 15 - 20 business days
UK / Europe 15 - 25 business days
Japan & South Pacific 10 - 12 business days
Mexico, Central America, South America 15 - 25 business days
Rest of the world 15 - 25 business days

Please Note: The shipping time for your package is in addition to the processing time in our warehouses.

Processing Times

We know you want your new Citrus Reef products ASAP (can’t blame you), so we typically ship orders within 1-5 days after your order is placed.

Order Tracking

Once your order has been dispatched, you will receive an email from us containing your tracking information. For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

If you are a registered customer, you can also follow your delivery by signing into your account and selecting My Account, followed by Order Status.

Important Information

We ship from different parts of the world using different carriers so some items in the same purchase may arrive earlier than others. If you'd like to know the status of your other items, please contact us with your name and order number.

Our delivery estimate starts from the moment an order is accepted but excludes a 48 hour period where your items will be processed and dispatched. Please note this can take longer during our sale periods when it may take up to 5 days for shipments to be dispatched.

We work closely with our shipping partners to minimize the potential impact of custom delays on our international customers.

We accept orders from all over the world. However, there are some locations which we are unable to ship to. If you happen to be located in one of these countries we will contact you.

If you do not receive your order within our guaranteed timeframe of 45 days, you may request a refund or a reshipment. Please see our Returns Policy for further information.

Taxes & Duties?

Please be aware that you may be responsible for additional customs fees, VAT or import duties charged during the process of delivering your order. These fees are controlled by government authorities in your home county and vary from place to place.

By purchasing from Citrus Reef, you consent to any fees which may apply when the shipment arrives in your country. Unfortunately it is difficult for us to estimate what these may be for each and every country prior to shipping, therefore we encourage you to check the laws in your area if you have any further questions.